General Terms and Conditions

In these General Terms and Conditions (hereinafter: Terms & Conditions), the following terms have the meanings set out here:

The Provider offers two main software modules in a cloud-based (SaaS) model:

The Service is available on three subscription plan tiers (Starter, Pro, Business) for the fees set out in the current price list (see: dvp.systems/#pricing). Pricing follows a hybrid model: a fixed monthly base fee plus a variable per-unit fee based on the units used (number of vehicles or active user licences).

60-day free trial: After signing up, the Subscriber is entitled to a 60-day free trial. When the trial ends, access is suspended automatically — there is no automatic conversion to a paid subscription. To continue, the Subscriber must actively choose a plan and provide payment details. For 30 days after suspension, the Subscriber's data can be exported; after that it is deleted.

The Provider reserves the right to develop the Service and change its features. The Provider will give at least 30 days' advance notice by email of any material change that is detrimental to the Subscriber.

The subscription fee has two parts: the monthly base fee for the chosen plan, plus a per-unit fee — per vehicle for SimpliFleet and per active employee for SimpliTime. All fees are net amounts; VAT is charged at the rate set by law.

Billing: The Provider issues the electronic invoice at the start of the month in question. Payment is due within 8 calendar daysof the invoice date. Payment method: bank transfer.

Late payment and suspension: Late payment incurs the statutory default interest under the Civil Code. If payment is more than 8 calendar days late, the Provider will send a written reminder and may restrict the Service's features (read-only access). If a debt is more than 15 calendar days overdue, full access may be suspended until the debt is paid.

Annual subscription: For a single annual advance payment, the Provider grants the discount stated in the price list (2 months' fees waived). If per-unit usage changes during the month, the difference is settled on the next monthly invoice.

The Service, the Platform and all their components are the exclusive intellectual property of the Provider (the Copyright Act, Act LXXVI of 1999). Under this contract the Subscriber does not acquire ownership of the software; it receives only a non-exclusive, non-transferable right of access for the term of the contract to use the Platform for its intended business purposes. No source code is handed over.

The Subscriber is prohibited from:

• reverse-engineering or modifying the software's source code;
• extracting Platform content in bulk using automated tools (scraping, bots);
• sub-licensing the Service or making it available to third parties;
• publishing competitive comparisons based on the Service.

Data entered into the Platform by the Subscriber remains the Subscriber's property. The Provider may use it only in anonymised and aggregated form for statistical and development purposes.

The Provider guarantees 99.5% availability on an annual basis. The Provider gives at least 48 hours' notice of planned maintenance; those periods do not count as downtime. Maintenance windows are scheduled for low-traffic periods.

The service credit is the single and exclusive remedy for direct damages relating to Service downtime, except where the downtime results from the Provider's wilful or grossly negligent conduct.

The guarantee does not cover: force majeure events; faults in the Subscriber's internet connection or hardware; outages of third-party infrastructure (mobile networks, external APIs).

The Subscriber is responsible for the accuracy, completeness and lawfulness of the data stored on the Platform. The Subscriber must:

• Before introducing time tracking: have a valid legal basis and a documented Workplace Data Protection Policy (Section 11/A of the Labour Code), and inform employees in advance, in a verifiable way, about the fact and purpose of the data processing.
• Uploading special categories of personal data (health, biometric or criminal-record data) to the Platform is prohibited.
• Keep its access credentials confidential and notify the Provider immediately if it suspects unauthorised access.
• Use the REST API as intended and within Fair Use; deliberately overloading the system is prohibited.
• By accepting these Terms, it warrants that it acts solely on behalf of a business organisation or sole trader (consumer relationships are excluded).

Given the exclusively B2B nature of the relationship, under Section 6:152 of the Civil Code the parties limit the Provider's liability as follows:

The parties record that the fees were set taking the above liability limits into account.

Neither party is liable for performing its contractual obligations where a force majeure event prevents it. Force majeure includes in particular:

• natural disasters, war, acts of terrorism, strikes;
• a verified, widespread outage of the global cloud providers behind the Service (AWS, Microsoft Azure, Google Cloud);
• a national or international failure of the internet backbone;
• an unavoidable DDoS or ransomware attack;
• a measure affecting the Service ordered by an authority or court.

In the event of force majeure, the Provider notifies the Subscriber without delay. While it lasts, the SLA commitments cannot be enforced. If force majeure lasts longer than 30 days, either party may terminate the contract with immediate effect and without any obligation to pay damages.

Changes to the Terms: The Provider may amend the Terms unilaterally, giving the Subscriber at least 30 days' notice by email 30 days' before they take effect. For substantive changes, the Provider offers an active confirmation option (a prompt at login). If the Subscriber does not exercise its right to terminate before the change takes effect, the change is deemed accepted.

Termination for convenience: The Subscriber may terminate the subscription in writing with no lock-in, on 30 days' notice (sales@dvp.systems). Termination takes effect at the end of the current subscription period; fees already paid entitle the Subscriber to the Service until the end of the period and are not refunded.

Immediate termination (by the Provider): If the Subscriber is more than 30 days late in paying; seriously breaches the Terms (in particular: reverse engineering, prohibited data processing, API abuse); or enters liquidation.

Data on termination of the contract: For 30 days after the contract ends, the Subscriber may request an export of its data (CSV, XLSX, JSON). After this deadline, the Provider deletes the Subscriber's personal data — except documents that must be retained by law (e.g. Section 169 of the Accounting Act: 8 years). Data remaining in backups is deleted within 90 days at the latest.

The Provider acts in accordance with Regulation (EU) 2016/679 (GDPR), Act CXII of 2011 (the Information Act, "Infotv.") and other applicable data protection laws.

The processing related to the Provider's own operations is governed by the Privacy Policy . The terms of the processing carried out on the Subscriber's behalf (driver and employee data) are set out in the Data Processing Agreement , which forms an annex to these Terms.

For data processed by the Subscriber, the Subscriber is the data controller and the Provider is the data processor (Article 28 GDPR). In the event of a confirmed personal data breach, the Provider notifies the Subscriber within 24 hours of detecting it.

Cookies: The Provider uses only technical cookies that are strictly necessary for operation (session ID, CSRF protection). Under Section 155(4) of the Electronic Communications Act ("Eht."), no consent is required for these. The use of analytics, marketing or tracking cookies is excluded.

These Terms take effect on 1 January 2026 , version ÁSZF-2026-v1.0. The current text is available at dvp.systems/felhasznalasi-feltetelek . The Hungarian-language text of the Terms is the authentic version.

Severability: If any provision becomes invalid, this does not affect the validity of the remaining provisions.

Entire agreement: These Terms, the Data Processing Agreement and the Privacy Policy together constitute the entire agreement between the parties. Order of priority: individual order agreement > Data Processing Agreement > Terms > product information.

Written communication: A message sent to the sales@dvp.systems email address counts as valid written notice.

Governing law and jurisdiction: These Terms are governed by Hungarian law. For settling disputes, the parties — depending on subject-matter jurisdiction — agree to the exclusive jurisdiction of the Budapest-Capital Regional Court, or, failing that, the Buda Central District Court (Section 25 of the Code of Civil Procedure).